Our commitment
This Privacy Statement applies to personal data, collected and stored by Care Direct as the responsible party. This statement explains which of your personal data we collect, how we will use them, with whom we shall share them, under which circumstances we may share them and what steps we will take to ensure that these personal data shall remain private and secure.
Personal Data that we collect
We collect your personal data only in accordance with relevant regulations and legislation. Care Direct will process personal data, which have been collected through promotional activities after receiving your consent. Through these data, we can communicate with you, electronically, by telephone and mail aiming to conduct researches and promote products and services for our partners. You will find the full list of partners (customers and suppliers) at the end of the page.
The purpose of processing the aforementioned data is to conduct research, promote products and services of the companies collaborating with the company, as described above, as well as to cross-check and verify your identity and contact details. The processing of your personal data for the aforementioned purposes is based on your consent. Additionally, a legal basis for the processing may be the satisfaction of a legitimate interest of the company or a third party. In such cases, a prior assessment is conducted to ensure that the processing does not affect your fundamental rights to the extent that they outweigh the legitimate interests of the company or third party.
For the fulfillment of the above processing purposes, methods of analysis, including profiling, may be used to assess your interests. Profiling is a form of automated processing of your personal data through which the company may evaluate certain of your preferences. The company will process your personal data based on this consent for the aforementioned purpose until you withdraw your consent or object to the processing. For this purpose, you may contact the company (Tel: +30 210 9287700, Fax: +30 210 9287333, Email: dp@caredirect.com).
The withdrawal of your consent does not affect the legality of any processing carried out based on your consent up to the point of withdrawal or other lawful processing activities. The data will be stored for the duration necessary to achieve the aforementioned purpose. Recipients of your data may exclusively be our partner companies and suppliers, who are bound to our company through contracts and listed on our website www.caredirect.com/partners.aspx.
Your data may be transferred to countries outside the European Union, specifically to the United States of America. The legislation in that country may not provide the same level of data protection as that within the EU. However, when transferring your personal data to countries outside the EU, we are committed to protecting your data, always striving to ensure the same level of personal data protection as provided within the EU.
You have the right, by contacting the company, to request access to, correction, deletion, or restriction of the processing of your personal data, its portability, or to object to its processing, as well as the right to file a complaint with the Data Protection Authority.
Personal data that you may provide us (indicatively):
Personal data, e.g. name, date of birth
Contact details, e.g. address, e-mail, telephone and mobile number
Market research, e.g. information and opinions that are expressed when you participate in a market survey
Other information about you, which is provided by filling out forms or by contacting us, physically, by telephone, e-mail, online or otherwise.
Personal data that we collect or create about you (indicatively):
Information about marketing and sales, e.g. service details and personal preferences
Mail and other forms of communication, including email, live chat, instant messaging, and social media communication.
How we shall use your personal data
We will use your personal data only when we have your consent, or any other legitimate reason to use it. These reasons include cases where:
It is necessary to process the information for performing a contract with you
It is essential to pursue our legitimate interests
Provide you with our products and services
Conduct research and/or resolve your complaints
Implementation of product and service improvement
Analyze data for understanding conditions and preferences to provide you with the best suggestions and services.
Compliance with the law and regulatory compliance obligations
We will use your personal data in a way complaint to our obligations, in order to comply with other laws and regulations and also with a statutory obligation.
Your data may be transmitted to countries outside the European Union and specifically in the United States of America. For the transmission of data to that country, a European Parliament resolution has been issued on April 6th, 2017 on the adequacy afforded by EU-US Protection of Private Life (link)
Commercial Promotion (Marketing) and market research
We will use your personal data to provide you with details about our products and services, as well as products and services of our partners and other third parties. We may send you commercial promotions (marketing) via mail, e-mail, telephone, text messaging or secure messaging. You may change your mind about receiving commercial (marketing) messages, or you may choose to stop receiving them, at any time. To make this change, please contact us at dp@caredirect.com
We may use your personal data for market research and trend capture. Market research companies acting on our behalf may contact you via post, telephone, e-mail or other communication methods in order to invite you to participate in the survey. We will not invite you to take part in the survey using a communication method that you have asked us not to use.
Any responses you provide while participating in the market survey will be anonymous unless you grant us the permission to share your information.
Your rights
You have certain rights in relation to the personal data we keep for you. These rights include:
The right to have access to the data we hold about you and to receive information about how we process your data.
The right to withdraw your consent to the processing of your data, which you may apply at any time
The right to receive specific data, that you have provided to us, in electronic form and / or request to distribute them to third parties.
The right to ask us to correct your data if they are incomplete or inaccurate.
The right to ask us to delete your data. We may continue to keep your data if we have the right to or if we need to keep it
The right to object and request that we limit the processing to which we submit your data
The right to submit a complaint to the Greek Personal Data Protection Authority by visiting the website www.dpa.gr, or the personal data protection regulator of the country where you live or work
Τhe company will process your personal data based on your consent for the above purpose until you withdraw your consent or oppose to the process
Withdrawal of your consent does not affect the lawfulness of any processing operations carried out on your consent and the revocation of other legitimate processing operations.
Information Security Policy (ISO 27001 compliance)
The protection of information assets is of strategic importance for the company in order to achieve its goals and at the same time, to ensure the confidentiality, integrity and availability of the data of their customers who receive its services. Detailed information security policy can be found here and here
Quality Policy (ISO standards)
Throughout the accreditation process we have developed and implemented a robust quality management system which has enabled us to improve our overall performance and maintain a high level of quality in everything we do. ISO 9001 / 27001 / 13485 accreditation not only demonstrates our strong focus on providing our customers with the highest level of service possible, but also our commitment to investing in the latest technology and developments in our company. Check our quality policy here.
